Shipping policy
We work with fulfillment partners who ship orders directly to you. Because products may be shipped from different locations, delivery times can vary.
Processing
Orders are generally processed within 2–5 business days.
Once your order has shipped, you'll receive a shipping confirmation with tracking information when tracking is available.
Delivery times
Estimated delivery times vary depending on the product, destination, shipping method, and fulfillment partner.
Your estimated delivery timeframe will be shown during checkout where available.
Please note: Delivery estimates are not guaranteed. Delays can occasionally occur due to customs, weather, carrier disruptions, or other circumstances outside our control.
Tracking
When tracking is available, you'll receive a tracking number by email.
Tracking information may take a few days to become active after your order ships.
Customs and import fees
For international orders, your country may impose customs duties, taxes, or other import charges.
Any applicable customs duties or taxes are the responsibility of the customer unless otherwise stated at checkout.
Incorrect shipping addresses
Please make sure your shipping information is correct before completing your order.
If you provide an incorrect address and the order has already shipped, we may not be able to change or redirect the package.
If the package is returned to us or our fulfillment partner because of an incorrect address, additional shipping charges may apply for reshipment.
Lost packages
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.
If you're still unable to locate the package, contact us at: